WindshieldHUB, LLC. Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy occasionally as our Services evolve. If we make changes, we will post the revised version here, and the updated date will be indicated at the top of the policy. Continued use of our Services after such changes become effective means that you accept the revised Privacy Policy.

Links to Other Sites

Our Services may include links to third-party websites. We are not responsible for such third-party sites' privacy practices or content. We encourage you to read the privacy statements of those websites as their practices may differ from ours.

Information We Collect

When you register for an account, apply to be a technician, or use our Services, we collect information that identifies you personally ("Personally Identifiable Information"). This may include your name, contact details (e.g., email, phone number), vehicle information (e.g., make, model, VIN), and payment details. Technician applicants may also need to provide information related to their skills and experience and tax identification details if applicable.

Requesting Deletion of Your Personal Data

You have the right to request that we delete your personal data if it is no longer required or has been used unlawfully. You may contact us to request data deletion

• Call us at: 1-800-711-1669
• Email us at: [email protected]

We will acknowledge receipt of a deletion request within 10 business days and aim to respond within 45 calendar days.

Privacy Statement for SMS/MMS Communications

As required by Mobile Network Operators, we provide this privacy statement to inform you that by agreeing to receive SMS/MMS messages from WindshieldHUB, you acknowledge that your personal information will be used solely for the purposes of delivering our services and communicating with you. We will not share or sell your personal information to third parties for marketing purposes. The privacy of your information is a top priority, and we take all necessary measures to ensure that your data is protected.

Call and SMS Data

Our Services facilitate communication between WindshieldHUB, our customers, and technicians. As part of this, we may collect data such as call duration, SMS content, and phone numbers involved in these communications.

Order Placement and Management

Your information, such as work orders, may be shared between you, WindshieldHUB, and the technician completing your job to facilitate the completion of services. Non-identifiable information from work orders may be used for analytics and product development.

Online Surveys and Contests

Occasionally, we conduct surveys or offer contests to improve our services. Participation is voluntary, and responses are kept anonymous. The information gathered may be used to better understand customer preferences and may be shared with third parties only in aggregated form.

Payment Information

We use a secure payment system that collects payment details, such as your credit card number, to facilitate transactions for our Services. Payments may be processed through third-party providers, who only use your information for payment processing.

Cookies and Automatically Collected Information

We use cookies to enhance your experience with our Services. Cookies allow us to understand user preferences and maintain session details. You can manage cookie settings through your browser, though disabling them may affect your experience.

Use of Advertising Identifiers

We may collect ad-tracking identifiers from your device to serve relevant advertising messages. These identifiers do not contain any personal information, such as your name or email address.

Technician Profile

Technicians may be required to provide details such as photos and descriptions of their skills. Some of this information may be made public as part of our Services to help customers choose technicians.

How We Use Your Information

We use Personally Identifiable Information to provide and improve our Services, including sending updates, contacting you about transactions, and offering promotions. We do not sell or rent your personal information to third parties. However, we may share data for advertising purposes, customer service, and as legally required.

Third-Party Partners

We may work with third-party partners to provide certain services. These partners are only authorized to use Personally Identifiable Information to deliver the specific service requested and cannot use your data for other purposes.

Technicians and Communication

We may share information with technicians, such as customer details, to fulfill service requests. Technicians are only allowed to use personally identifiable information to deliver services.

Security

We implement commercially reasonable security measures to protect your data. Despite our efforts, we cannot guarantee the security of information transmitted over the Internet and encourage you to take precautions when sharing information.

Account Termination

If you wish to terminate your account, please contact our customer service. Your Personally Identifiable Information will be deleted as soon as reasonably possible, but we may retain residual information for legal, business, or regulatory purposes.

Updating or Deleting Your Information

You may update your information by accessing your account or contacting us. To request deletion or corrections, email us at [email protected].

Data Retention

We retain your personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer needed, we will securely delete or anonymize your information.