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WindshieldHUB, LLC – Rescheduling and Cancellation Policy

At WindshieldHUB, we are committed to providing exceptional service and ensuring our technicians are available when you need them. We understand that unforeseen circumstances can arise, so we've established the following rescheduling and cancellation policy to help us serve you better while respecting our technicians'time

1. Rescheduling or Cancelling More Than 12 Hours in Advance

If you need to reschedule or cancel your appointment more than 12 hours before your scheduled time frame (typically 9 AM – 12 PM, 12 PM – 3 PM, or 3 PM – 6 PM), you may do so without any fees.

2. Rescheduling or Cancelling Within 12 Hours of the Scheduled Time

If you reschedule or cancel within 12 hours of your scheduled start time, a $75 fee will apply. This fee helps us cover the costs associated with last-minute changes, including compensating our technicians for their reserved time and travel preparations.

3. Appointments Scheduled Within the Next 12 Hours

For appointments bookedwithin the next 12 hours, you have a 30-minutes grace period from the time of booking to reschedule or cancel without incurring a fee. After this period, the $75 fee will apply.

Why Is There a Cancellation Fee?

Our technicians allocate their time and resources to meet your scheduled appointment. Last-minute cancellationsor rescheduling can result in unutilized time slots and travel expenses that cannot be recovered. The cancellation fee helps us:

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Compensate
Technicians

Ensure our skilled professionals are fairly paid for their time and commitment.
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Maintain Scheduling
Efficiency

Allow us to offer timely services to all customers by reducing unexpected gaps in our schedule
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Cover Administrative
Costs

Offset expenses related to scheduling, routing, and customer support.

We appreciate your understanding and cooperation. If you have any questions or need assistance, please don't hesitate to contact our customer service team.

Don't wait, schedule your appointment today!

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Don't wait, schedule your appointment today!